Privacy Policy

1. Introduction

Kenfore Energy (Pty) Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kenforeenergy.co.za or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request quotes
• Subscribe to our newsletter or marketing communications
• Register for an account on our website
• Communicate with us via email, phone, or social media
• Participate in surveys or promotions

This information may include your name, email address, phone number, physical address, company name, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Responding to your inquiries and providing customer support
• Processing quotations and service requests
• Sending you marketing communications (with your consent)
• Improving our website and services
• Analyzing usage patterns and trends
• Detecting and preventing fraud or security issues
• Complying with legal obligations

4. Legal Basis for Processing (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for processing your personal information
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you
• Legal Obligation: Processing is required to comply with South African law
• Legitimate Interests: Processing is necessary for our legitimate business interests

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., email service providers, analytics providers)
• Business Partners: With manufacturers and suppliers when necessary to fulfill your service requests
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the following rights:

• Right to Access: Request access to your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information
• Right to Object: Object to the processing of your personal information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Withdraw Consent: Withdraw your consent at any time
• Right to Lodge a Complaint: File a complaint with the Information Regulator

To exercise any of these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Information Regulator Contact

If you have concerns about how we handle your personal information, you may lodge a complaint with the Information Regulator: